If you read my earlier post about customer service at ProFlowers, and the great way they handled it when they goofed on one of my orders, there is an update. Today, I received the following:
The Art of Fresher Flowers' is not just a motto, it's our mission. That's why we want to take this opportunity to offer our most sincere apologies that the bouquet you sent did not meet your standards - or ours. Our goal is to ensure every last bud, leaf, and stem is delivered just-picked-this-moment fresh, and while mistakes will occur with such a fragile and perishable product, we very much regret that we failed to live up to your expectations.
We hope you'll give us a second chance. To make your next purchase with us even better, we'd like to give you 20% off your next ProFlowers order*.
As you know, all of the bouquets at ProFlowers are delivered direct from the fields to guarantee freshness, which is why we offer a refund or replacement, no questions asked, if you are not completely happy. We are able to offer our unique 7-Day Freshness Guarantee as a result of our comprehensive three-point Quality Assurance Program, including:
Careful screening of our growers to ensure the quality of their flowers meets our uncompromising standards, Thorough inspection of our flowers to confirm each one meets strict criteria for appearance, quality, size, freshness, and vase life,
Continuous research to find innovations in flower foods, flower heredity, environmental acceptance, packaging and shipping processes, and other areas,
We put the same care into our flowers and plants as you do in selecting them for friends and family. And, with your 20% discount, why wait? You can browse our current selection of fresh flowers and plants, including seasonal favorites, by clicking here.Or, save your 20% discount for a special event or holiday - it's your discount to use anytime in the next month, so be sure to save this link!
Please accept our sincere apologies for your unsatisfactory experience; we look forward to serving you again. And, remember, we're always just a click or call away.
There is nothing better than a company who stands behind what they sell, and deliver when they fall short.
Last week when I was at TED, I noticed all of the flowers were provided by ProFlowers, and they were breathtaking.
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